Continuous Improvement Manager (Finance Shared Services / Business Transformation)

We are looking for an experienced Continuous Improvement Manager to drive operational excellence, business intelligence, automation, and transformation initiatives within a global finance shared services environment.

This role combines strategic leadership with hands-on execution and focuses on improving processes, enhancing service delivery, leveraging data-driven decision-making, and supporting the long-term maturity of a global business services organization.

The successful candidate will lead continuous improvement initiatives across multiple functions while partnering with senior stakeholders and cross-functional teams to deliver measurable business outcomes.

Key Responsibilities

• Lead and develop a team supporting business intelligence, automation, and continuous improvement initiatives
  
• Drive operational excellence and process optimization across finance and shared services functions
  
• Design and implement KPI frameworks, dashboards, and reporting solutions to support data-driven decisions
  
• Identify and deliver automation opportunities through workflow optimization, process mining, RPA, and digital technologies
  
• Lead cross-functional improvement projects focused on efficiency, quality, and service performance
  
• Support business transitions, process stabilization, and service integration activities
  
• Develop business cases, assess financial impact, and track benefit realization of improvement initiatives
  
• Collaborate with Finance, Operations, HR, Procurement, IT, and other business stakeholders
  
• Drive adoption of new processes and technologies through change management and stakeholder engagement
  
• Prepare and present recommendations, progress updates, and project outcomes to senior leadership
  

Requirements

• 8+ years of experience in Continuous Improvement, Operational Excellence, Shared Services, Global Business Services (GBS), Finance Operations, or similar environments
  
• Proven experience leading teams and managing cross-functional transformation initiatives
  
• Strong knowledge of Lean, Six Sigma, process improvement methodologies, and change management principles
  
• Lean Six Sigma Green Belt certification required (Black Belt preferred)
  
• Experience with business intelligence and analytics tools such as Power BI, Tableau, or similar platforms
  
• Knowledge of automation technologies, workflow optimization, process mining, and digital transformation initiatives
  
• Strong analytical and problem-solving capabilities with the ability to translate data into actionable business insights
  
• Experience building KPI frameworks, performance reporting, and business cases
  
• Ability to influence stakeholders and operate effectively within complex, matrix organizations
  
• Experience working with SAP or other enterprise systems is an advantage
  
• Excellent communication, presentation, and stakeholder management skills
  
• English proficiency at C1 level or higher
  

Preferred Background

• Finance, Accounting, Business Administration, Operations, or related field
  
• Experience within multinational organizations, shared services centers, or global business services environments
  
• Exposure to finance transformation, service delivery, or operational excellence programs
  

Benefits

• Hybrid work model with flexibility
  
• Opportunity to influence large-scale business transformation initiatives
  
• International environment with cross-functional collaboration
  
• Professional development and career growth opportunities
  
• Annual performance bonus
  
• Comprehensive benefits package including health and wellbeing support, learning opportunities, and additional employee benefits